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Return Policy

Defective or DOA Products
Express Systems & Peripherals understands how exasperating it is to receive a DOA product. Subject to the manufacturer's warranty requirements and restrictions, we will credit your account for any defective product returned to us within 30 days of the invoice date. Defective products must be returned in the manufacturer's original packaging. The carton must include all components and other items originally packaged with the product including cables, software, and manuals. You must obtain an RMA number from customer service before you return any defective or DOA products.

At your request we can ship out a replacement product at no charge via UPS ground. Express carrier freight service charges for replacement product will be charged to the customer.

Non-Defective Products
Products may be returned for credit if the following conditions are met:

  • Product must not be damaged
  • Product must be in resalable condition, and in original package
  • Discontinued, special order, or custom-built items cannot be returned for credit
  • Credit will be issued when product is received. Credit will be for product cost only, not for shipping or tax. Any non-defective returns may be subject to a 5% to 15% restock fee.
  • How to setup an RMA

    Express Systems & Peripherals accepts product returns within 30 days of the invoice date. After 30 days, product must be returned to the manufacturer. Due to variations in manufacturers' return policies, certain products may not be returnable if they are opened.

    To return a product, you must obtain a Return Authorization Number from our RMA Department.

    Return Authorization Numbers can be obtained by one of the following:

    Phone: (732) 928-1000 ext. 2071
    Email: rmadept@express-inc.com
    Fax: (732) 928-1228 - PDF RMA Form

    We will need the following information to issue the RMA number:

    Your Name/Company Name
    Account Number
    Invoice or Order Number
    Item Number and Quantity
    Serial Number(s)
    Reason for Return


    Shipping Guidelines

    After you receive the RMA number, ship the product to us at:

    Express Systems & Peripherals
    RMA# _______________
    623 Herman Road
    Jackson, NJ 08527

    Please note:
  • Products must include all components, accessories, cables, software, and manuals in the original shipment
  • Package returns to prevent damage during shipping (use original packaging when possible)
  • All returns must have an RMA number referenced on the shipping label as shown above
  • Returns must be received by Express Systems & Peripherals within 30 days from the date the RMA number is issued
  • Product replacements will be shipped to you via UPS Ground at no charge. If you would like a different shipping method used, your account will be billed for the shipping cost.